The ‘Anniversary Update’ is the largest and most important Windows 10 upgrade so far. It is also compulsory, but as it began rolling out reports followed that the mega update is causing PCs to freeze. Now Microsoft MSFT +0.82% has confirmed one major issue and admitted it currently does not have a fix…
Taking to its Microsoft Answers support site, the company has posted a new and self explanatory topic titled: ‘Windows 10 may freeze after installing the Anniversary Update’ and states there have been:
“Microsoft has received a small number of reports of Windows 10 freezing after installing the Anniversary Update on systems with the operating system stored on a solid-state drive (SSD) and apps and data stored on a separate drive. This issue does not occur when starting Windows 10 in Safe Mode. If you are experiencing this issue, we will be providing updates to this thread…We ask for your patience while we continue our investigation and please check back on this thread for an update.”‘The reference to “a small number” remains to be seen. The Reddit thread where these problems were first discussed has close to 1,000 comments from affected users and the Microsoft Answers page already has 35 pages of comments from distressed users at the time of publication. I have also been contacted by a number of affected users since writing about this last week.
Of course with a user base in the hundreds of millions, scale is impossible to tell but certainly even a small proportion can result in several million users being hit. I remain in discussions with Microsoft about the problem.
The good news is that while a fix is not ready, Microsoft does offer a workaround.
The company tells affected users to open the Recovery Console and rollback to a previous Windows 10 build or even Windows 7 or Windows 8 if their entitlement still exists. Given the problem stops many users’ PCs from booting correctly, Microsoft offers a solution to do this from Safe Mode:
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